Dominion Energy Water Energy Demand Response Program FAQ Page

Frequently Asked Questions:

What are the eligibility requirements?

Participants must:

Must live in a single-family detached residence, a single-family attached residence (such as a townhome), or a single-family manufactured home (such as a mobile home or modular home).
Be responsible for the electric bill.
Be the owner of the home or able to secure permission to participate.
Review any additional requirements through the program’s details page. By participating in this program, you are signifying your agreement to the Terms and Conditions of the Water Energy Demand Response Program.

Have an eligible heat pump water heater with a Wi-Fi connection.

A.O. Smith	American	Friedrich	Lochinvar	Resiliance	Rheem	Richmond	Ruud	State
HPTV-66 200	HPA10280H045DV 200	PROH40 T2 FD400-SO	CHPA-80 200	10-80-DHPTA 200	XE40T10HMS00U0	10E40-HP120MS	PROUH40 T0 RU120-MSO	CSHP-80 200
HPTV-80 200	HPA10266H045DV 200	PROH50 T2 FD400-SO	CHPA-66 200	10-66-DHPTA 200	XE50T10HMS00U0	10E50-HP120MS	PROUH50 T0 RU120-MSO	CSHP-66 200
HPV10-66H01DV 200	HPA10250H045DV 200	PROH65 T2 FD400-SO	CHPA-50 200	10-50-DHPTA 200	XE65T10HMS00U0	10E65-HP120MS	PROUH65 T0 RU120-MSO	CSHP-50 200
HPV10-80H01DV 200	HPA10240H045DV 200	PROH80 T2 FD400-SO	CHPA-40 200	10-40-DHPTA 200	XE80T10HMS00U0	10E80-HP120MS	PROUH80 T0 RU120-MSO	CSHP-40 200
HPA10-66H45DV 200	HPV10266H009DV 200	PROH40 T2 FD400-30	HPPA080KD 200	10-80-DHPTS 200	XE40T10HS45U1	10E40-HP5US30	PROUH40 T0 RU120	HPAX-80-DHPT 200
HPA10-80H45DV 200	HPV10280H009DV 200	PROH50 T2 FD400-30	HPPA065KD 200	10-66-DHPTS 200	XE50T10HS45U1	10E50-HP5US30	PROUH40 T0 RU120-M	HPAX-66-DHPT 200
HPA10-50H45DV 200	HPS10280H045DV 200	PROH65 T2 FD400-30	HPPA050KD 200	10-66-DHPTV 200	XE65T10HS45U1	10E65-HP5US30	PROUH50 T0 RU120	HPAX-50-DHPT 200
HPA10-40H45DV 200	HPS10266H045DV 200	PROH80 T2 FD400-30	HPPA040KD 200	10-80-DHPTV 200	XE80T10HS45U1	10E80-HP5US30	PROUH50 T0 RU120-M	HPAX-40-DHPT 200
HPTA-80 200	HPS10250H045DV 200	PROH40 T2 FD400-15	HPSA080KD 200	10-50-DHPTS 200	XE40T10H15U0	10E40-HP120	PROUH65 T0 RU120-M	HPVX-66-DHPT 200
HPTA-66 200	HPV10250H009DV 200	PROH50 T2 FD400-15	HPSA065KD 200	10-50-DHPTV 200	XE40T10HM00U0	10E40-HP120M	PROUH80 T0 RU120-M	HPVX-80-DHPT 200
HPTV-50 200		PROH65 T2 FD400-15	HPSA050KD 200		XE50T10H15U0	10E50-HP120	PROUH40 T2 RU375-15	HPSX-80-DHPT 200
HPTA-50 200		PROH80 T2 FD400-15	HPV050KD 200		XE50T10HM00U0	10E50-HP120M	PROUH40 T2 RU375-30	HPVX-50-DHPT 200
HPTA-40 200		PROH40 T0 FD120	HPV065KD 200		XE65T10HM00U0	10E65-HP120M	PROUH40 T2 RU400-15	HPSX-66-DHPT 200
HPS10-80H45DV 200		PROH50 T0 FD120	HPV080KD 200		XE80T10HM00U0	10E80-HP120M	PROUH40 T2 RU400-30	HPSX-50-DHPT 200
HPV10-50H01DV 200		PROH40 T0 FD120-M			XE40T10H22U1	10E40-HP5U15	PROUH40 T2 RU400-SO
HPS10-66H45DV 200		PROH50 T0 FD120-M			XE40T10H45U1	10E40-HP5U30	PROUH50 T2 RU375-15
HPS10-50H45DV 200		PROH65 T0 FD120-M			XE50T10H22U1	10E50-HP5U15	PROUH50 T2 RU375-30
HPTS-80 200		PROH80 T0 FD120-M			XE50T10H45U1	10E50-HP5U30	PROUH50 T2 RU400-15
HPTS-50 200		PROH40 T2 FD310BM			XE65T10H22U1	10E65-HP5U15	PROUH50 T2 RU400-30
HPTS-66 200		PROH50 T2 FD310BM			XE65T10H45U1	10E65-HP5U30	PROUH50 T2 RU400-SO
CAHP-80 200		PROH65 T2 FD310BM			XE80T10H22U1	10E80-HP5U15	PROUH65 T2 RU375-15
CAHP-66 200		PROH80 T2 FD310BM			XE80T10H45U1	10E80-HP5U30	PROUH65 T2 RU375-30
CAHP-50 200					XE40T10H22U0	10E40-HP515	PROUH65 T2 RU400-15
CAHP-40 200					XE40T10H45U0	10E40-HP530	PROUH65 T2 RU400-30
HPTA-66 200					XE40T10HS45U0	10E40-HP5S30	PROUH65 T2 RU400-SO
HPTA-50 200					XE50T10H22U0	10E50-HP515	PROUH80 T2 RU375-15
HPTA-80 200					XE50T10H45U0	10E50-HP530	PROUH80 T2 RU375-30
HPTS-80 200					XE50T10HS45U0	10E50-HP5S30	PROUH80 T2 RU400-15
HPTS-66 200					XE65T10H22U0	10E65-HP515	PROUH80 T2 RU400-30
HPTS-50 200					XE65T10H45U0	10E65-HP530	PROUH80 T2 RU400-SO
					XE65T10HS45U0	10E65-HP5S30	PROUH40 T2 RU375-SO
					XE80T10H22U0	10E80-HP515	PROUH50 T2 RU375-SO
					XE80T10H45U0	10E80-HP530	PROUH65 T2 RU375-SO
					XE80T10HS45U0	10E80-HP5S30	PROUH80 T2 RU375-SO
					XE50T10HD50U0		HPLD40-1RU
					XE50T10HD50U1		HPLD50-1RU
					XE80T10HD50U0		HPLD65-1RU
					XE80T10HD50U1		HPLD80-1RU
					XE50T00HD004B		PRO H40 T2 RU310BM
					XE65T10HD50U1		PRO H40 T2 RU310UM
					PROPH40 T0 RH120-MSO		PRO H50 T2 RU310BM
					PROPH50 T0 RH120-MSO		PRO H50 T2 RU310UM
					PROPH65 T0 RH120-MSO		PRO H65 T2 RU310BM
					PROPH80 T0 RH120-MSO		PRO H65 T2 RU310UM
					PROPH40 T0 RH120		PRO H80 T2 RU310BM
					PROPH40 T0 RH120-M		PRO H80 T2 RU310UM
					PROPH50 T0 RH120		PRO H50 T2 RU350BM
					PROPH50 T0 RH120-M		PRO H65 T2 RU350BM
					PROPH65 T0 RH120-M		PRO H80 T2 RU350BM
					PROPH80 T0 RH120-M		PROUH50 T2 RU350 DCB
					PROPH40 T2 RH375-15		PROUH65 T2 RU350 DCB
					PROPH40 T2 RH375-30		PROUH80 T2 RU350 DCB
					PROPH40 T2 RH375-SO
					PROPH40 T2 RH400-15
					PROPH40 T2 RH400-30
					PROPH40 T2 RH400-SO
					PROPH50 T2 RH375-15
					PROPH50 T2 RH375-30
					PROPH50 T2 RH375-SO
					PROPH50 T2 RH400-15
					PROPH50 T2 RH400-30
					PROPH50 T2 RH400-SO
					PROPH65 T2 RH375-15
					PROPH65 T2 RH375-30
					PROPH65 T2 RH375-SO
					PROPH65 T2 RH400-15
					PROPH65 T2 RH400-30
					PROPH65 T2 RH400-SO
					PROPH80 T2 RH375-15
					PROPH80 T2 RH375-30
					PROPH80 T2 RH375-SO
					PROPH80 T2 RH400-15
					PROPH80 T2 RH400-30
					PROPH80 T2 RH400-SO
					PRO H40 T2 RH310BM
					PRO H50 T2 RH310BM
					PRO H65 T2 RH310BM
					PRO H80 T2 RH310BM
					HPLD40-1RH
					HPLD50-1RH
					HPLD65-1RH
					HPLD80-1RH
					PRO H40 T2 RH310UM
					PRO H50 T2 RH310UM
					PRO H65 T2 RH310UM
					PRO H80 T2 RH310UM
					PRO H50 T2 RH350BM
					PRO H65 T2 RH350BM
					PRO H80 T2 RH350BM
					PROPH50 T2 RH350 DCB
					PROPH65 T2 RH350 DCB
					PROPH80 T2 RH350 DCB

How are incentives paid?

Payments will be made based on customer enrollment date and participation during each calendar year. The incentives are issued in the form of a rebate check at the end of each calendar year. Customers must participate in at least 75% of the preceding year’s energy event hours to receive their 1^st year incentive of $40, plus an additional $10 for participation, for a total 1^st year incentive of $50. Customers will receive $10 per year thereafter if they remain enrolled and participate in 75% of called event hours. One incentive payment will be made per account enrolled in the Program at the residence, regardless of the number of enrolled devices. Please refer to the program Terms and Conditions for more information.

How many heat pump water heaters can I enroll in the program?

Customers can enroll multiple heat pump water heaters in the Water Energy Demand Response Program to maximize savings, however only one incentive will be distributed per electric account.

How will my data be used?

Any information shared with Dominion Energy and Resideo through the Connected Savings portal will be subject to Connected Savings privacy terms and Dominion Energy Terms and Conditions.

Dominion Energy and Resideo treat all customer data as confidential and will only share the data with Dominion Energy-hired vendors specific to implementing the Water Energy Demand Response Program. For evaluation, measurement & verification purposes, your heat pump water heater data may be used in aggregate for reporting purposes to the Virginia State Corporation Commission or North Carolina Utilities Commission. For further details, please refer to the Dominion Energy Terms and Conditions.

Does my heat pump water heater have to stay connected to Wi-Fi?

Dominion Energy’s Water Energy Demand Response Program relies on communication with your heat pump water heater through a Wi-Fi connection. While temporary outages may not have significant impacts, your heat pump water heater must remain connected to your home’s Wi-Fi to achieve the full benefits of this program. If your heat pump water heater is not connected to Wi-Fi for an extended period, you may be automatically unenrolled from the program(s). Dominion Energy will attempt to inform you via email after your water heater has been offline for 7 days.

How do I unenroll from the Water Energy Demand Response program?

If you would like to unenroll from the Dominion Energy Water Energy Demand Response Program, you can unlink your participation through your device’s app or use the toggle switch to turn off Demand Response.

If you need assistance, please email domhelp@honeywell.com.

How do I opt-out of Water Energy Demand Response energy events?

If you do not wish to participate in a Water Energy Demand Response Program energy event, participants can opt-out of an energy event through its mobile app by clicking “Pause Demand Response” for up to 72 hours (about 3 days) on your device app.

If you need assistance, please email domhelp@honeywell.com.

What notifications will I receive during a water energy event?

Energy event notifications are sent via email.

To review a list of past energy events, you can visit Dominion Energy Water Energy Demand Response Events VA or Dominion Energy Water Energy Demand Response NC.