To be eligible, you must have:

• A PGE residential electric account.
• A Wi-Fi network.
• A central air conditioner, ducted heat pump, or electric furnace.
• An approved Wi-Fi thermostat that controls the home’s heating and cooling systems (see below)

• Thermostat Manufacture	Model
  ecobee	ecobee3, ecobee3_lite, ecobee4, ecobee5, Smart Thermostat Enhanced, Smart Thermostat Premium
  Honeywell Home	Wi-Fi Focus, Wi-Fi Vision, Wi-Fi 9000, Wi-Fi Smart Thermostat, Wi-Fi 7-Day Programmable thermostat, T5, T6, Round Smart, T9, T10. Only RedLink devices running firmware version 04.00.00.00 or higher.
  Google Nest	Nest thermostat added to an account in the Home app or Nest app and running the latest software.
  Emerson	Sensi, Sensi Lite, Sensi Touch, Sensi Touch 2

Your data will enable PGE to decrease energy usage during periods of high energy demand in the PGE territory. Any information shared with PGE will be subject to the Resideo service privacy policy.

To un-enroll from the Smart Thermostat program, please give PGE a call 800-542-8818.

This process can take up to 5 business days. In addition, we’d appreciate any feedback you can provide to help us improve the program.

On certain days when energy use is high, we will call a Peak Time Event.

• Your thermostat will automatically pre-heat or pre-cool your home before the event, when demand for energy use is lower.

• Then during the event, your smart, Wi-Fi-enabled thermostat will adjust by 1 to 3 degrees from your original settings. Events can last 1 to 4 hours.

• After the event, your thermostat will automatically return to its original setting. It’s that easy!

• You’re always in control and can change your thermostat setting at any time. Just adjust your thermostat during the event and follow the prompts to opt out of the event.

To earn your program rewards, make sure to participate in at least 50% of the event hours during the summer and winter seasons for which you are eligible.

No, you don’t need to do anything at all! Just let your thermostat do its thing and make sure no one in your house overrides the settings. Once the event is over the thermostat will return to its regular settings.

There are typically 8 to 9 Peak Time Events each summer and 5 to 6 winter, with a maximum of 15 per season. Each event lasts between one and four hours, and we don’t schedule events on holidays. Here are the seasons:

• Winter season runs Dec. 1 through Feb. 28. Events are between 6 a.m. and 10 a.m. or 3 p.m. and 8 p.m.

• Summer season runs June 1 through Sept. 30. Events are between 3 p.m. and 8 p.m.

You will receive an email from PGE making sure you’re aware the event is happening. You’ll also see notifications on your thermostat or smartphone app before and during an event. Here are some examples:

Seasonal rewards will be applied to your electric bill as a credit the month after the season ends.

• Winter season runs December through February and participants who qualify for a reward should receive one on their March bill.

• Summer season runs June through September and participants who qualify should receive their credit on their October bill.

If you didn’t get your seasonal reward, give us a call at 503-228-6322 or email us at thermostats@pgn.com.

Call your thermostat’s customer service line if you have issues with your thermostat or need help with your thermostat settings:

• Emerson 888-605-7131

• ecobee 877-932-6233

• Honeywell Home 800-633-3991

• Nest 855-469-6378​

You’re always in control and can change your thermostat setting at any time. Just adjust your thermostat during the event and follow the prompts to opt out of the event. To earn your program rewards, make sure to participate in at least 50% of the event hours during the summer and winter seasons for which you are eligible. For tips on staying cool in the summer and warm in the winter, check out our seasonal energy saving tips. seasonal energy saving tips.