The system will tweak your thermostat setting during energy events. If you’re too uncomfortable, you can opt out at any time. Simply use your thermostat as you normally would.

You will see a message displayed on your thermostat display as well as in your thermostat’s app.

Yes – just change your thermostat setting on your device or in the app and your normal schedule will commence. To be removed from the program entirely, send an opt-out email request to energysupport@resideo.com. This process may take up to 2 business days.

Allowing Resideo to adjust your energy consumption just a little means more supply available for those who need it without requiring supply from other places.

Nothing changes on your billing or details with your utility. As part of the enrollment process, you will be asked to authorize Resideo’s agent to obtain energy usage data associated with your utility account on a secure and confidential basis, and only for the purpose of enrollment and participation. If you have questions about how the program accesses your data, please send an email to energysupport@resideo.com.

Under certain conditions, such as a very hot summer day when everyone is blasting their air conditioner, the electric grid becomes strained by excessive demand. This can strain the power infrastructure causing dirtier fuel sources to come online, and in extreme cases, the grid can run short on power supply, leading to brownouts or blackouts. During these times and when demand approaches capacity, the grid operator may ask you to turn your usage down to help keep costs low and the grid stable — this is called Demand Response.

The Connected Savings program optimizes the thermostat settings to keep customers as comfortable as possible during an energy event. When there is enough lead time, the program precools or preheats properties in advance of the event periods and rotates cooling/heating across all homes enrolled in the program to balance the amount of energy used across the community while keeping customers comfortable.

You will receive an e-gift card to the email address you enrolled with after enrollment. Only one incentive is paid for each home enrolled.

You may enroll as many qualified Wi-Fi enabled thermostats as are installed in your home. The incentive is paid per-home, but the more thermostats you can enroll, the larger contribution you can make to the grid.

Yes, we rely on the ability to communicate with your thermostat to successfully run the program. While we understand that there may be temporary Wi-Fi outages, connectivity is a program requirement. Reward may not be issued if connectivity is not available.