PSO Power Hours Terms and Conditions

Welcome to the PSO Power Hours Program (“Program”).  The Program was approved by the Oklahoma Corporation Commission and is designed to help balance energy supply and demand by allowing PSO to temporarily reduce the energy consumption of participating customers during peak demand times. The Program is administered through the Resideo Grid Services (“Administrator”) platform and governed by these Terms and Conditions.

By enrolling in the Program, you (“Customer”) agree to these Terms and Conditions.

Eligibility & Enrollment Requirements
1.1 Eligibility
The program is open to all residential customers and non-residential customers whose annual usage does not exceed 320,000 kWh and:

• Have an active account with PSO.
• Customer must be the party that is responsible for the electric bill.
• Customer may enroll up to 4 thermostats per utility account number.
• Have a confirmed connection and maintain continuous connection to the residence’s Wi-Fi internet controlling the smart thermostat(s) installed in the customer’s home.

1.2 Enrollment
By enrolling, Customer agrees to have their thermostats available to participate in all Program events and to comply with these Terms and Conditions. PSO reserves the right to deny enrollment for any reason, at its sole discretion.

Incentives & Payments

• Customers who are approved to enroll in the Program will receive a $50 enrollment incentive in the form of an e-gift card plus a $25 e-gift at the end of each season that Customer’s thermostat/(s) is/are available to participate.
• Incentives are paid on a per thermostat basis.
• Payments/incentives will be issued to the account holder on record with PSO.

Participation Requirements
A peak event (“Event”) is a period when PSO requests reduced energy consumption from participating customers to balance grid demand. Events will typically be scheduled during peak demand periods. Customer must maintain the equipment and connectivity necessary to participate in the Program.

Customer may opt out of any Event by adjusting their temperature setting on the smart thermostat or on its mobile application. Opting out of a single event will not opt Customer out of the Program, and the smart thermostat will be called on to participate in the next Event.

The participating smart thermostat(s) must remain connected to Wi-Fi and activated with the thermostat manufacturer for Customer to remain enrolled in the Program. If disconnection occurs or the smart thermostat(s) become inactive with the manufacturer, PSO reserves the right to remove the smart thermostat(s) from the Program.  PSO or Administrator will attempt to notify Customer when disconnection has been identified.

Program participation will continue until:

• Customer discontinues electric supply service with PSO.
• Customer changes accounts (it is the responsibility of Customer to re-enroll in the Program at the new service address to continue participation).
• Customer requests to withdraw from the Program.
• Customer participation is deactivated because of an unresolved lapse in connectivity as detailed in the above paragraph.

Termination & Unenrollment
Customer may unenroll from the Program at any time by contacting Customer Care at (888)-774-3244 or by emailing PSOPowerHours@resideo.com. Unenrollment may result in the forfeiture of any unpaid enrollment or participation incentives.

Privacy and Data Use
By participating in the Program, Customer consents to the collection, use, and sharing of enrollment data, energy consumption and participation data by PSO, Administrator, Original Equipment Manufacturers of eligible thermostats and third-party evaluator. Data collected will be kept confidential and used solely for Program administration, verification of eligibility, incentive calculation, and performance analysis

Limitation of Liability
PSO and Administrator will not be liable for any direct, indirect, incidental, or consequential damages resulting from participation in or termination from the Program Participation in the Program does not guarantee any specific level of savings on energy bills.

Modifications to the Program
PSO reserves the right to modify, suspend, or terminate the Program, including these Terms and Conditions, at any time without prior notice. Customers will be notified of any significant changes to the Program through email.

Communication
Customer consents to receive communications from PSO and/or Administrator relating to the Program in electronic form or through SMS.

Other Requirements
Program procedures, requirements, and incentive amounts are subject to change or cancellation without notice and are subject to available Program funds and regulatory approval.

By participating in this Program, Customer agrees to the Program Administrator’s EULA and Privacy Policy, available at https://connectedsavings.com/eula and https://connectedsavings.com/privacy-overview/privacy-policy/ (respectively). Customer agrees that Administrator has the right to make changes to such EULA and such Privacy Policy without requiring notice or Customer’s consent.

Agreement to Terms
By enrolling in the Program, Customer agrees to these Terms and Conditions, as may be updated from time to time without notice to Customer. Customer’s continued participation in the Program constitutes Customer’s acceptance of any updates to these Terms and Conditions.

EULA